case study

We Created a coffee shop that doesn't sell coffee

Nescafé instant coffee sachets provide a quick and affordable way to make a sweet & creamy cup of coffee at home, which is perfect for millennials who like their coffee sweet and easy. But even though they make coffee at home there are still times they want to hang out in a coffee shop. To study, hang out with friends, dates, etc. Coffee shops are a part of being young. Rather than sending people through competitors’ doors, like Starbucks and Tim Horton's who have entered the "at-home coffee" market.  We decided to enter their territory.

We created a brick-and-mortar experience called the Nescafé Coffee Taproom—a coffee shop made exclusively for Nescafé Sweet & Creamy customers. There are no baristas, but instead, hot water taps to make a perfect cup of creamy coffee like you would at home. Even the coffee cups have your name misspelled on the side, just like baristas would do in those other coffee shops.

everything a typical coffee shops has. Cool vibes, free wifi, and lots and lots of sitting areas to milk one coffee all day.

The PRODUCT is the key TO GET IT IN

The Coffee Taproom became a perk of ownership for Nescafé customers. Entry into the Taproom could only be unlocked by scanning a Sweet & Creamy coffee sachet.

STILL getting AN authentic barista experience

HiJacking a social trend

On social there was lots of chatter about people getting their names misspelled by baristas at other coffee shops, so we hijacked the conversation and gave away misspelled name cups to bring attention to the Coffee Taproom's best feature, no baristas.

For people who couldn't visit the Taproom, we created a way for everyone to experience it by taking the same misspelled name cups in the Taproom and selling them online through the Nescafé e-comm platform.

Nescafe Trolls Starbucks With Pop-Up Coffee Shop. Here, the name on your cup is misspelled on purpose

— EATER

RESULTS

RESULTS

RESULTS


140% Sales Growth around Taproom Location

1,280 Daily foot traffic

9.2% Lift in brand awareness

Press